At Camasi Maison™, we are committed to delivering products that reflect quality, care, and intention. Our return and refund policies are thoughtfully structured to preserve product integrity, food safety, and an elevated customer experience.
Return requests MUST be submitted within 3 business days of delivery.
Eligible items must be unused, unopened, and returned in their original condition with all original packaging intact.
Proof of purchase is required for all approved returns.
To initiate a return request, please contact Here4u@camasimaison.com with your order number and reason for return. All returns must receive prior authorization before being shipped back.
Camasi Maison™ reserves the right to refuse any return that does not meet the conditions outlined within this policy.
For safety, hygiene, quality assurance, and product integrity reasons, certain items are considered final sale and are not eligible for return, refund, or exchange.
Non-returnable items include, but are not limited to:
• All FUFU To Go™ products
• All Camasi Maison™ pantry and food-related items
• Perishable or consumable goods
• Any item that has been opened, used, altered, tampered with, or removed from its original sealed condition
• Products returned without prior authorization
Due to strict food safety and handling standards, Camasi Maison™ cannot accept returns of any food-related product once it has been delivered, opened, handled, or exposed to external conditions beyond our controlled packaging environment.
Camasi Maison™ reserves the right to determine, at its sole discretion, whether returned merchandise meets the eligibility requirements outlined within this policy.
If your order arrives damaged, defective, incomplete, or incorrect, you must notify Camasi Maison™ within 48 hours of confirmed delivery.
To assist with verification and resolution, customers are required to provide:
• Clear photographs of the item(s) received
• Photographs of the packaging and shipping materials
• The applicable order number and relevant details regarding the issue
Upon review and verification of the claim, Camasi Maison™ may, at its sole discretion:
• Approve a replacement item
• Issue a partial or full refund
• Provide store credit or an alternative resolution deemed appropriate
Camasi Maison™ reserves the right to deny claims submitted outside the required reporting timeframe or claims lacking sufficient supporting documentation.
Where a claim is approved, Camasi Maison™ will cover reasonable replacement or return-related shipping costs associated with verified damaged, defective, or incorrect items.
Customers are responsible for all return shipping costs associated with approved eligible returns unless otherwise stated in writing by Camasi Maison™.
Original shipping charges, handling fees, customs duties, taxes, and expedited delivery fees are non-refundable except in cases involving verified damaged, defective, or incorrect items approved by Camasi Maison™.
All authorized returns should be securely packaged to prevent damage during transit. Camasi Maison™ recommends the use of a trackable and insured shipping method, as we are not responsible for lost, delayed, misdelivered, or damaged return shipments.
Camasi Maison™ assumes no liability for return packages until they have been received and inspected at the designated return facility.
Returns sent without prior authorization may be refused, returned to sender, or deemed ineligible for refund consideration.
Once an authorized return has been received and inspected, Camasi Maison™ will notify the customer regarding the approval or rejection of the refund request.
Approved refunds will be issued to the original payment method used at the time of purchase unless otherwise required by applicable law or agreed upon in writing by Camasi Maison™.
Refund processing times may vary depending on the customer’s financial institution, payment provider, or banking processes. Please allow approximately 5–10 business days for approved refunds to appear in your account after processing has been completed.
Camasi Maison™ reserves the right to deny refunds for items that do not satisfy the return eligibility requirements outlined within this policy, including items returned in damaged, opened, altered, used, or non-resalable condition.
Shipping fees, handling charges, customs duties, taxes, and other non-product-related costs are non-refundable unless otherwise determined by Camasi Maison™ in connection with an approved claim involving damaged, defective, or incorrect merchandise.
If you have not received an approved refund within the estimated processing timeframe, we recommend first contacting your bank, credit card provider, or payment institution, as processing and posting times may vary between financial providers.
Please note that certain financial institutions may require additional time before a refund is officially reflected within your account statement or available balance.
If you have completed these steps and still believe your refund has not been properly received, please contact Camasi Maison™ at Here4u@camasimaison.com with your order number and relevant details so that we may further review the matter.
Camasi Maison™ is not responsible for delays caused by third-party financial institutions, banking systems, payment processors, or circumstances beyond our reasonable control.
Camasi Maison™ does not currently offer direct product exchanges.
Customers wishing to replace an eligible item must first submit and receive approval for a return request in accordance with the terms outlined within this policy. Once the approved return process has been completed, a new order may be placed separately for the desired replacement item, subject to product availability at the time of purchase.
Camasi Maison™ reserves the right to refuse exchange-related requests that do not satisfy the eligibility requirements, return conditions, or authorization procedures established under this policy.
For food safety, hygiene, inventory integrity, and quality assurance reasons, food-related products and consumable goods are not eligible for exchange once delivered, opened, handled, or removed from their original sealed condition.
Orders may only be canceled if they have not yet entered processing, fulfillment, production, packaging, or shipment preparation stages.
Once an order has been processed, fulfilled, prepared for dispatch, or transferred to a shipping carrier, it may no longer be eligible for cancellation.
Customers requesting an order cancellation should contact Camasi Maison™ as promptly as possible at Here4u@camasimaison.com with their order number and request details. Submission of a cancellation request does not guarantee cancellation approval.
Camasi Maison™ reserves the right to deny cancellation requests for orders already in progress, customized orders, limited-release products, seasonal offerings, or any order that has entered operational fulfillment stages.
Where an approved cancellation is granted prior to shipment, any applicable payment processing fees, transaction fees, or non-recoverable service costs may be deducted from the refunded amount to the extent permitted by applicable law.
Camasi Maison™ maintains strict food safety, quality control, storage, and handling standards to help preserve the integrity, freshness, and safety of all food-related products offered through our collections.
All food items are prepared, packaged, stored, and distributed under controlled conditions designed to protect product quality and minimize contamination risks throughout the fulfillment process.
Due to the consumable nature of these products and the inability to verify post-delivery handling conditions, Camasi Maison™ cannot accept returns, exchanges, or re-entry of food-related merchandise once delivered, opened, handled, stored, or exposed to external environments beyond our controlled facilities.
These standards are implemented to safeguard product integrity, customer safety, regulatory compliance, and overall quality assurance across all Camasi Maison™ food and pantry offerings.
By purchasing food-related products from Camasi Maison™, customers acknowledge and accept these food safety and product integrity requirements as part of the conditions of sale.
By accessing, purchasing from, or placing an order through Camasi Maison™, you acknowledge that you have read, understood, and agreed to be bound by the terms, conditions, policies, and procedures outlined within this Returns & Refunds Policy.
Customers further acknowledge and agree that eligibility determinations, return approvals, refund decisions, and policy interpretations made by Camasi Maison™ shall be applied in accordance with this policy and applicable law.
Continued use of the Camasi Maison™ website, services, products, or purchasing platforms constitutes acceptance of this policy, including any future updates, revisions, or modifications that may be implemented by Camasi Maison™ from time to time.
If you do not agree with the terms outlined within this policy, you should refrain from placing orders or purchasing products through Camasi Maison™ platforms or affiliated sales channels.
For all return requests, refund inquiries, damaged item claims, order concerns, or questions regarding this Returns & Refunds Policy, please contact Camasi Maison™ Customer Care using the information below.
Email: Here4u@camasimaison.com
To assist us in providing timely support, customers should include their order number, relevant photographs where applicable, and a detailed description of the matter requiring assistance.
Camasi Maison™ is committed to reviewing customer concerns with professionalism, fairness, and care while maintaining the quality, integrity, and standards associated with our products and services.
Response times may vary depending on inquiry volume, weekends, holidays, or the complexity of the matter presented.
Camasi Maison™ reserves the right to update, modify, revise, or replace this Returns & Refunds Policy at any time without prior notice, to the extent permitted by applicable law.
Any changes or revisions to this policy shall become effective immediately upon publication on the Camasi Maison™ website or associated sales platforms unless otherwise stated.
Customers are encouraged to review this policy periodically to remain informed of current terms, procedures, and requirements relating to returns, refunds, cancellations, and product-related claims.
Continued access to, use of, or purchase from Camasi Maison™ following the publication of any policy updates constitutes acceptance of those revised terms and conditions.
For all return requests or policy-related questions, our support team is available to assist you with care and clarity.
We appreciate your trust in Camasi Maison™ and remain committed to resolving concerns with fairness, care, and intention.
